Terms & Conditions

The domain name www.oshora.com (hereinafter referred to as “Website”) is owned by NCR DATA VOIZ COMM PVT.LTD.

For the purpose of these terms of use, wherever the context so requires “you”, “yourself”, “client” “user” or similar terminology are all in use in reference to the individual user of this website. The terms “we”, “us”, “our”, and “ours” shall refer to Oshora.

Oshora provides its services to you subject to the notices, terms, and conditions set forth in this agreement (hereinafter referred to as the “Terms”). In addition, when you use any www.oshora.com service, you will be subject to the rules, guidelines, policies, terms, conditions, and documents applicable to such service, and they are incorporated into these Terms by this reference.

By mere use of the Website, you shall be contracting with Oshora and these Terms including the policies represent a binding contract between you and us. Therefore, you should read these Terms carefully before you start to use the Services. Oshora retains the right to deny access to anyone who we believe has violated any of these Terms.

ACCESSING, BROWSING OR OTHERWISE USING THIS WEBSITE INDICATES YOUR AGREEMENT TO THESE TERMS, SO YOU ARE ADVISED TO READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING. 

1. RIGHTS TO CHANGE THESE TERMS & CONDITIONS

We reserve the unilateral right to revise these Terms from time to time and at any time without providing any intimation to you and in our sole discretion. We will post the new version of these Terms or any policies on this Website and any change or modification to these Terms shall be effective immediately from the date of such upload of the revised Terms on the Website. Your continued use of the Website following the modifications to the Terms and policies constitutes your acceptance of the modified terms and conditions whether or not you have read them and shall be binding on you. For this reason, you are advised to frequently review these Terms and other policies.

2. CHANGES OR UPDATION TO THE WEBSITE & ITS CONTENT

In order to optimize and improve your experience, we may update the website from time to time and may change the content, display, or form at any time without prior notice. We do not guarantee that the website, or any content provided or displayed on it, will be free from errors or omissions. Further, we are under no obligation to update the Website or any of the content provided on it. 

3. ELIGIBILITY CRITERIA 

You must be 18 (eighteen) years or older and capable of entering into a legally binding agreement (as per the Indian Contract Act, 1872) in order to use the website. If you are under 18 (eighteen) years of age, you may use this Website only with the involvement of a parent or guardian. 

4. TERMS & CONDITIONS FOR USE OF SERVICES

4.1. Registration and Information. In order to use the Website and avail of the services, you are required to sign up by creating an account. The account information will not be used for any other purpose except with your prior consent. You must read, agree with and accept all of the terms and conditions contained in these Terms, including the Privacy Policy. You will be responsible for maintaining the confidentiality of your account, and password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your account and password. 

4.2. During the registration process you are also required to submit your personal information, which may include information relating to your name, mobile device, location, etc. You agree that the information provided by you upon registration and at all times thereafter will be true, accurate, current, and complete. You agree to maintain and update this information to keep it true, accurate, and complete at all times while using Website and availing of the services. You also acknowledge that the information you provide, in any manner whatsoever, is not confidential or proprietary and does not infringe any rights of a third party in whatsoever nature. 

4.3. If you are accessing, browsing, and using the Website or availing the services on someone else’s behalf, you represent that you have the authority to bind that person to all the terms and conditions herein. In the event that the person refuses to be bound as the principal to these Terms, you agree to accept liability for any harm caused by any wrongful use of the Website resulting from such access or use of the Website in whatsoever nature. 

4.4. If you know or have reason to believe that the security of your account has been breached, you should contact us immediately at the ‘Contact Information’ provided on the Website. If we have found a breach or suspected breach of the security of your account, we may require you to change your password, temporarily or permanently block or suspend your account without any liability to Oshora 

4.5. Prohibited Uses. You shall not use the Website for any illegal, unlawful, unauthorized, or prohibited purposes (“Prohibited Uses”) nor may you, in the use of the Website, violate any laws in your jurisdiction (including but not limited to copyright or trademark laws). You will comply with all applicable laws, rules, and regulations in your use of the Website. In the event you use the Website for any Prohibited Uses, we reserve the right to immediately and without notice, suspend/delete your account and ban you from accessing Website in the future. 

4.6. We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms are violated or if we decide, in our sole discretion, that it would be in Oshora’s best interests to do so. You are solely responsible for all contents that you upload, post, email, or otherwise transmit via the Website. The information provided to us shall be maintained by us in accordance with our Privacy Policy. 

5. USER-RELATED CONTENT 

5.1. You retain ownership and sole responsibility for any text, messages, chat communications, billboard postings, software, photos, drawings, graphics, profiles, opinions, ideas, images, videos, audio files or other materials or information posted, uploaded, emailed, transmitted or otherwise made available to the Website by you (collectively “User Content”). Therefore, you are responsible for User Content and you must ensure that you have all the rights and permissions needed to use User Content on the Website. 

5.2. By using the Website, you grant us a worldwide, perpetual, unrestricted, royalty-free license to use, reproduce, distribute, modify, adapt, create derivative works, make publicly available, and otherwise exploit User Content, but only for the limited purposes of providing the services to you and as otherwise permitted by our privacy policies. This license continues even after you stop using our website. You acknowledge that this license includes the right for us to make User Content available to other users of the Website, who may use User Content subject to these Terms. 

5.3. You can remove your content by deleting it, however in certain circumstances User Content may not be completely removed, and copies of User Content may continue to exist on the Website. We are not responsible or liable for the removal or deletion of (or failure to remove or delete) any of User Content. 

5.4. Oshora does not endorse or control the User Content transmitted or posted on the Website and therefore, accuracy, integrity or quality of User Content is not guaranteed by Oshora. You understand that by using the Website, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will Oshora be liable in any manner whatsoever for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content. You hereby waive all rights to any claims against Oshora for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content. 

5.5. You hereby acknowledge that Oshora has the right, but not the obligation, in its sole discretion to refuse to post or to remove any User Content and further reserves the right to change, condense, or delete any User Content. 

6. TERMINATION

6.1. These Terms are effective unless and until terminated by either you or Oshora.

6.2. You agree that Oshora, in its sole discretion, for any or no reason, and without penalty or notice, may suspend or terminate your account (or any part thereof) or your use of the Website at any time.

6.3. You agree that any termination of your access to the Website or any account you may have or a portion thereof may be without prior notice, and you agree that Oshora will not be liable to you or any third party for any such termination

6.4. Any suspected fraudulent, abusive, or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies that Oshora may have at law or in equity. 

6.5. Upon termination for any reason of the Terms by either you or Oshora, you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under the Terms of Use or otherwise. Any such termination of these Terms shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under these Terms. 

7. DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY 

7.1. The Website is presented “as is” and “as available” basis without any warranty or condition, express, implied, or statutory. Neither we nor our affiliates, partners, directors, employers, agents, licensors, or suppliers make any representations or warranties of any kind whatsoever, express or implied, in connection with these terms and conditions or this Website or any of the content, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable. 

7.2. You agree that in no event will Oshora or its affiliates, directors, employees, agents, licensors, partners, or suppliers be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to: 

(i) these Terms;

(ii) the Website; or

(iii) your use or inability to use the Website. 

7.3. In no event will Oshora or any of its contractors, directors, employees, agents, third party partners, licensors or suppliers' total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to: 

(i) these Terms;

(ii) the Website;

(iii) your use or inability to use the Website; or

(iv) any other interactions with TMC, 

howsoever caused and whether arising in contract, tort including negligence, warranty, or otherwise, exceed the amount paid by you, if any, for using the portion of the services or website. 

7.4. In no event will Oshora or any of its contractors, directors, employees, agents, third-party partners, licensors, or suppliers be liable to you for any losses, damage, liabilities, and causes of action arising out of any act, omission or negligence to which you contributed. 

8. PRICES AND AVAILABILITY OF PRODUCTS

8.1. Without limiting the generality of Cancellations, Refunds, and Exchange, if a product/ service is listed at an incorrect price or with incorrect information due to any technical error, Oshora shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/service, unless the product has already been delivered or the service already been availed by you. In the event that an item is wrongly priced, Oshora may, in its sole discretion either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been delivered and the services availed, your offer will not be deemed accepted and Oshora will have the right to modify the price of the product/service and contact you for further instructions using the contact details provided by you. 

8.2. Prices and availability of the products and services provided or offered on the Website are subject to change without prior notice and at the sole discretion of Oshora and Oshora may revise and cease to make available any product/service at any time. 

9. NEWSLETTERS & COMMUNICATIONS

By registering your e-mail address and phone number with the Platform, you hereby expressly agree to receive communications and newsletters from us via e-mails, browser push, phone calls, SMS, and, or, customized push notifications on our application, whether for any verification or towards promotional updates regarding our services and subscription plans. 

Shipping & Delivery

Is my order confirmed?

You will receive an email with the order confirmation. Please contact our helpdesk (mail: tellme@dvcomm.in or call: +91-9599487834 if you are unsure.

When will you ship my order?

We usually dispatched the material on the same day if the order is received by 11 AM else the order is shipped on the next day the order is received.

When will my order get delivered?

The order received is usually delivered within 4-6 business days. Final delivery time will vary based on location.

Transit and delivery time may vary depending on your location and the ordered items.

How much do you charge for delivery?

Currently, we are offering Free Shipping with all the products listed on www.oshora.com

How can I track my order?

An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider.

If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Helpdesk immediately. Drop us an email at tellme@dvcomm.in or give us a call at 9599487834 (10 AM – 5 PM, Monday to Saturday).

How do I place Bulk Orders?

You can place bulk orders by dropping us a mail at tellme@dvcomm.in or by contacting us at +91-9599487834 (10 AM - 5 PM, Monday to Saturday).

I don’t want the package to carry an invoice/amount as it is a gift. Can this be done?

Unfortunately, invoices are mandatory due to Government regulations.

I have received a damaged product, what should I do?

We always request and encourage the customer to create a video whenever they received the material before unwrapping the packet to keep your case strong to claim for the damage. In the event that you receive a damaged product, please send us the video on our official id: tellme@dvcomm.in or reach out to us at +91-9599487834 and we will resolve the issue to your satisfaction.

Please ensure that the packaging of the received product is intact with you for return/replacement.

What is the condition for Next Day Delivery (NDD)?   

• Next Day Delivery is available only for selected pin codes.
• To confirm the Next Day Delivery. Kindly drop us a mail with the address and pin code so that we will confirm it for you.

Returns & Exchange

How do I cancel an order?

You can cancel an order within 1 hour of the order being received if it is by mistake and has not yet been shipped by sending a request to tellme@dvcomm.in or calling our customer care no.: at +91-9599487834. After the order has been shipped, it cannot be cancelled and the return policy mentioned below is applicable.

What is your return policy?

We do not entertain the return as all the products are standard ones and the description with datasheet is attached to the product so we encourage the customer that if they have any double related to the functionality or specification of the product, they can connect with us on: tellme@dvcomm.in or call us at +91-9599487834 before placing the order so that the support team will help to clarify the doubts before purchase.

Claiming for the return due to: Colour, Size, Specification, and Warranty will not be entertained.

What items can I return?

We don’t have any return policy, only those products received by you in damaged condition will be eligible for replacement. Kindly note that to validate the damage condition you need to follow the below-mentioned norm:

We always request and encourage the customer to create a video whenever they received the material before unwrapping the packet to keep your case strong to claim for the damage. In the event that you receive a damaged product, please send us the video on our official id: tellme@dvcomm.in or reach out to us at +91-9599487834 and we will resolve the issue to your satisfaction.

Please ensure that the packaging of the received product is intact with you for return/replacement.

When will I receive a replacement?

Replacement will be shipped after the original item has been received in the warehouse, subject to the following conditions:

- The item(s) should be unused, unsoiled, and unwashed.

- The packaging should have the original tags in place.

Any returned item received by us that does not meet the above-mentioned conditions will not be accepted. No amount will be reimbursed in this case.

Can I get my to-be-returned-product to get picked up from a different address from the existing delivery address?

No, the pickup address needs to be the same as where the material is delivered by our courier partner.

Can I choose a different item in exchange?

Generally, we offer the same item in replacement subject to availability. Else you can get the option from us to select any product with an equivalent amount. Also, you have the option to keep the money safe in our e-wallet for any future buying.

If you receive a damaged product, please record a video as proof and share it with us. This will help us verify the issue and quickly begin the refund process.

Once verified, your refund will be processed, and the amount will be credited to your account within 72 hours.